I wanted to pass on to you the level of service I received yesterday from Zach M and his assistant. First of all, he showed up in a very timely manner. He reviewed my problems with me prior to looking at anything. At that point, he showed me what my problem was and explained why. He told me the approximate time it would take to fully complete the service as well as estimated costs. He also went a step further to inform me of my upgrade options to a system that your company promotes (very impressive). At that point, he gave me the option of rescheduling or completing the task at that time.
He finished in the time he told me, reviewed the invoice with me in detail, then ended the call politely and professionally. Technicians who know what they are doing as well as provide professional and courteous service are rare and hard to come. It is a value that should be greatly respected and appreciated by any employer who possesses such talent.
Thank you for the great service! I will most definitely use your company for future service needs. If, at some point in the future I am ready to upgrade to a new system you will be the company I call.