Testimonials for Miller & Sons Salt & Water Conditioning, Inc.

Thank you so much to Mike - he was so helpful and kind. A job well done!I will be recommending him to friends, etc. Thank you!
Cristi C. of Lancaster, PA
Monday, August 19th
Thank you very much for the wonderful service. Larry went out of his way to assist us at my mothers house and it is greatly appreciated. 
Linda L. of Lancaster, PA
Monday, August 19th
My pleasant experience with Millers & Sons began with the very first contact. Laura took my call about our water softener. I described the problem and the noise coming from the top of the softener. She patiently waited while I went into the basement to get the model number of the unit. We then proceeded to schedule the appointment for a convenient time that involved only a one hour window so it did not tie up an extended period of time.One half hour before the appointment, Mike called to confirm his time of arrival. He showed up right on time. Amazingly, he was holding in his hand a replacement of the malfunctioning part. Based on his experience and my description, he had been able to identify the most probable cause of the problem. We went into the basement and indeed, the part did match. We then discussed additional alternatives with different softener systems so that I could make an informed decision. Mike then went on to replace the part which cost $130.00. During the repair, we noticed a slightly dripping faucet and he fixed that too. The entire service visit was completed in about one half hour with no other issues. There was no need to order parts or make additional visits. Everyone at Millers & Sons was courteous, responsive and anticipated our needs. It was a clear demonstration of Miller & Sons’ ability to provide superior customer service and an overall satisfying experience.
Thomas K. of Lancaster, PA
Monday, August 19th
Thank you for the excellent service. Shannon did a superb job! We were very pleased.
C C. of Lancaster, PA
Monday, August 19th
Good good morning! Used to the dishwasher doing half the job (& my having to redo the other half). But early in the summer when it gave up doing the regular half, we were sure it had died. Still hesitated to replace it without 1st doing the water conditioning route. May I tell you the dishwasher's working "better than new!" Everything comes out perfect (after 45 years of dealing with that) and I am one very, very happy lady. Many thanks!
Kay K. of Lancaster, PA
Monday, August 19th
Testimonial Photo by Heather D.
Hearing of ways we provide great customer service in and out of the field makes our hearts happy. 
Heather D. of Lancaster, PA
Tuesday, November 5th
I wanted to pass on to you the level of service I received yesterday from Zach M and his assistant. First of all, he showed up in a very timely manner. He reviewed my problems with me prior to looking at anything. At that point, he showed me what my problem was and explained why. He told me the approximate time it would take to fully complete the service as well as estimated costs. He also went a step further to inform me of my upgrade options to a system that your company promotes (very impressive). At that point, he gave me the option of rescheduling or completing the task at that time.He finished in the time he told me, reviewed the invoice with me in detail, then ended the call politely and professionally. Technicians who know what they are doing as well as provide professional and courteous service are rare and hard to come. It is a value that should be greatly respected and appreciated by any employer who possesses such talent.Thank you for the great service! I will most definitely use your company for future service needs. If, at some point in the future I am ready to upgrade to a new system you will be the company I call.
Don R. of Lancaster, PA
Monday, August 19th
Dear Matt,We wanted to let you know that we greatly appreciate the time and effort you put into correcting our water softener problem involving air in the lines. Miller & Sons is very lucky to have someone as conscientious as yourself as their employee and, I am sure, they certainly can see that they are benefiting from your great customer service. You are definitely an asset to their business (or any business) in that you are willing to go the extra mile to ensure the customer's needs are properly met.Please give a special thanks to your wife, as without our chance encounter and her insistence on mentioning the situation to you, the problem would not have been resolved. It is so nice to know that there are still people out there, such as you and your wife, that really do care and honestly treat you like family.
Chris & Beth K. of Lititz, PA
Monday, August 19th
Had a service done today, I have to tell you, you send out great guys out here. Excellent service! The guys where so pleasant, so nice, that I think they deserve a raise. Great service I give you guys a A+ very good experience just wanted you to know. Gudrun Brennan
Gundrun B. of Lititz, PA
Thursday, October 31st
Total testimonials : 9
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