Dear Matt,We wanted to let you know that we greatly appreciate the time and effort you put into correcting our water softener problem involving air in the lines. Miller & Sons is very lucky to have someone as conscientious as yourself as their employee and, I am sure, they certainly can see that they are benefiting from your great customer service. You are definitely an asset to their business (or any business) in that you are willing to go the extra mile to ensure the customer's needs are properly met.Please give a special thanks to your wife, as without our chance encounter and her insistence on mentioning the situation to you, the problem would not have been resolved. It is so nice to know that there are still people out there, such as you and your wife, that really do care and honestly treat you like family.
Chris & Beth K. of Lititz, PA
Monday, August 19th